This Refund Policy (“Policy”) applies to the following purchases: All products purchased through our website or store
1. General
(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
(b) Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Cancellation and Change of Mind
(a) In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
- (i) You notify us within 24 hours of receipt.
- (ii) The following conditions are satisfied:
– unused
– undamaged
– must be in original packaging
(b) Delivery charges may apply even if it is offered free
3. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
- (i) Please contact us as soon as possible.
- (ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 24 hours from the date of receiving the product.
4. Exceptions
(a) Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
- (i) You misused the said product in a way which caused the problem.
- (ii) You knew or were made aware of the problem(s) with the product or service before you purchased it.
- (iii) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
- (iv) Any other exceptions that apply under the Australian Consumer Law.
5. Shipping Costs for Returns
The customer is responsible for all return shipping costs. Customer must arrange for return shipping to nominated address advised by our customer service team.
6. Response Time
We aim to process any requests for repairs, replacements or refunds within 48 hours receipt.
7. How to Return Products
(a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.
(b) To be eligible for a refund, repair or replacement, you must provide proof of purchase.
8. Contact Us
(a) If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: support@kitchenapplianceswarehouse.com.au
(b) Call us on the number mentioned on our website 1800 550 129